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Apple / iPhone / Apple Watch Activity Syncing

FitPros uses Apple Health to access supported activity data from your iPhone and Apple Watch. If your steps or activity are not appearing in FitPros, work through the steps below.

1. Check Apple Health first

Open the Health app on your iPhone and confirm that the activity you expect to see is appearing there.

For steps:

Health → Search → Activity → Steps

If your Apple Watch is being used, make sure it is paired with your iPhone and that Apple Health is receiving its activity data. Apple Health automatically collects steps from iPhone and activity from a paired Apple Watch.

If the activity is missing from Apple Health itself, FitPros will not be able to receive it.

2. Check FitPros permissions in Apple Health

Open:

Health → Profile Picture → Apps → FitPros

Make sure FitPros has permission to access the relevant health and activity categories.

If FitPros does not appear under Health apps, open FitPros again and check for an activity or Apple Health connection option.

Apple allows users to control which health categories each compatible app can access.

3. Check Apple Watch fitness tracking

If your Apple Watch activity is missing from Apple Health:

Health → Profile Picture → Devices → Apple Watch → Privacy Settings

Confirm that Fitness Tracking is enabled.

4. Make sure you joined the correct FitPros challenge

If you are expecting activity to count toward a challenge, confirm that:

  • You joined the challenge.
  • The challenge is currently active.
  • The activity type you are syncing is eligible for that challenge.

Activity showing in Apple Health does not necessarily mean it will apply to every challenge.

5. Refresh FitPros

After confirming your permissions:

  1. Fully close the FitPros app.
  2. Reopen FitPros.
  3. Check your activity or challenge logs again.

You can also verify the activity under:

My Profile → Events & Workout Stats → Challenge Workout Logs

6. Allow time for activity to appear

Activity may not appear immediately after changing permissions or reconnecting activity tracking.

Allow up to 24 hours for activity to sync before contacting support.

 

Still not syncing?

If your activity still does not appear after checking Apple Health, permissions, and waiting up to 24 hours, contact FitPros support.