FitPros LIVE: Admin User Guide

This guide is for benefit administrators and HR team members who are supporting FitPros LIVE for their employees.

 

 

 

 

 

 

 

Table of Contents

What to Expect

Get Started with FitPros LIVE

Creating Your Account

Create Your Profile

The Feed

Making a Post

Editing or Deleting a Post

Events

Watching Event Recordings

Creating Events

Challenges

Discovering Challenges

Participating in Challenges

Automatic Activity Syncing

Manually Adding Activity to a Challenge

Creating Challenges

Launch Challenges

Challenge Theme Library

Submit A New Challenge Request

Challenge Bundles

Challenge FAQ

Your Personal Profile

Managing Your Company’s Brand Profile

Analytics

Configuring Single Sign On (SSO)

Support Resources

<aside> 🏃 Submit A New Challenge Request

Click here to complete the request form

</aside>

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What to Expect

Welcome!

We’re thrilled you’re joining us on a path to wellbeing and social connections with your colleagues! Here’s what you can expect as we get you started on the FitPros LIVE platform.

Your Onboarding Schedule

1. Complete Your Purchase

   Once you’ve completed the SOW for FitPros LIVE platform, onboarding can begin.

2. Onboarding Call for App Admins

   We’ll schedule an onboarding call for anyone who will be serving as an administrator of the platform. We will walk you through the steps of installing the app on your personal device, setup your company brand profile, and discuss what challenges you may like to start with.

3. Select Your Company Challenges

We’ll start by reviewing our recommendations for launch challenges (page 12) and discuss the challenge theme library (page 13) for inspiration about which challenges to host for your organization. Once decided, we’ll setup your challenges for you.

1. Promote the App to Employees

We can now being promoting the app to employees. We can provide guidance on promotional messaging and cadence to maximize employee engagement for a successful launch. Announcing at an employee all-hands meeting is great place to start.

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Getting Started with FitPros LIVE

FitPros LIVE is available for iPhone, Android, and desktop web browsers.

Download the mobile App

1. Use the links below or open the App Store on iPhone or Google Play Store on Android and search for “FitPros Workplace Wellbeing”.

   1. Download the app to your mobile device.

   <aside> ⬇️ Download for iPhone

   </aside>

   <aside> ⬇️ Download for Android

   </aside>

Use it on the web

1. To use FitPros LIVE on your desktop web browser, visit:

<aside> ➡️ live.fitpros.com

</aside>

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Creating Your Account

1. Launch the app and tap the “No Account? Register Now” button.

Create Your Account

1. Enter your first and last name.
2. Enter your email address:
   1. If you have an email address associated with your company’s domain name (E.g. @company.com), use this to sign up.
   2. If you do not have an email address associated with your company’s domain name, which is often the case with contract employees, you may use any email address you like, but you will also need the provided access code to complete registration.
   3. This access code should be provided to you by your company’s HR team, please contact them if you need this access code. Please note this access code should not be confused with the email address confirmation code mentioned below.

Verify Your Account

1. An email will be sent to the address you just entered which contains a confirmation code which you’ll need to enter here. Note: if you don’t immediately see a confirmation email, please check your spam folder.

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Create Your Profile

1. Enter name as you’d like it to appear within the app

2. Write a profile bio that describes you, your position, or your wellness interests.

3. Add a profile photo.

4. Add a background profile photo

   1. Note: photos can be changed anytime in the future

   <aside> 🔒 Ensuring Your Privacy & How We Use Your Data

   • The privacy of your data is very important to us. Any information you enter into the app (street address, etc.) is used solely for the purpose of improving the app experience and is never shared with a third party under any circumstances.

   • All of your personal information is encrypted and securely stored. To find out more about our data usage and privacy policies, please visit: fitpros.com/app-privacy-policy

   </aside>

Create Your Profile

1. Enter your job title.

Accept the Privacy Terms & Conditions

1. Tap the “Yes, I accept” toggle, review the terms and conditions and tap “Complete Registration” when ready.
2. Sign up is complete and the app will open into your company’s social feed.

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The Feed

Interacting with Your Colleagues

The Feed is a social venue to share text and images related to your wellness activities. Within the Feed you are able to:

1. View posts made by your company
2. Make a post sharing images or text
3. Comment on a colleagues post
4. Like a colleagues post
5. Search for colleagues by name

Note:

Only posts from colleagues you follow will appear in your feed. See below for how to find your colleagues.

Following a Colleague

1. To find colleagues to follow, use the “Search for People” search bar at the top of the Feed and enter their first or last name. This will bring up and auto-complete list of matching team members.
2. Once you have found a colleague, tap on their name to view their detailed profile.
3. Tap “Follow” if you would like to see this colleague’s posts in your Feed.

Making a Post

1. To make a new post in the Feed, tap the “+” icon in the bottom right of the Feed.
2. Enter any text and/or add a photo to create your post and hit “Go” to add your post to the Feed.
3. Anyone that follows you will see your posts.

1. Locate the post you’d like to delete in your Feed and tap on the comment count in the bottom right
2. Tap the action menu (3 vertical dots) in the upper right hand corner to bring up a sheet with options to “Edit Post” or “Delete Post”
3. Choose the action you’d like and confirm to post your edits or delete the post
4. You may need to return to the Feed and refresh it (pull down) and you should see your post’s edits or that the post has been deleted

Editing or Deleting a Post You’ve Made

1. Locate the post you’d like to edit or delete in your Feed and tap action menu (the 3 vertical dots) in the upper right hand corner of the post
2. This brings up a sheet at the bottom of the screen with options to “Edit Post” or “Delete Post”
3. Choose the action you’d like and confirm to post your edits or delete the post
4. You may need to return to the Feed and refresh it (pull down) and you should see your post’s edits or that the post has been deleted

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Events

Finding Events

1. Tap “Events” in the main navigation bar at the bottom of the screen to view your calendar of events.
2. “Virtual Events” is displayed by default and includes:
   1. All FitPros LIVE streaming sessions (400+ sessions annually)
   2. Any Custom Wellness Events that FitPros is facilitating for your company
   3. Any wellness events that your company has added to the calendar

Event Filters

1. You can use the pre-set filter buttons at the top of the event list such as “Fitness Class” and “Meditation Class” to quickly view only those types of events.
2. If your company has Custom Wellness Events hosted by FitPros, you will see another pre-set filter called “My Company Events” which will display event details for sessions specific to your organization.
3. You can also tap “Filters” to view a more detailed menu of options to filter and view specific types of events.

Attending Events

1. Tap the event from the calendar to see the event’s details.
2. Tap the “RSVP” button to register for the event and receive push notification reminders on the day of the event.
3. If you’re not yet ready to commit to attending an event with an RSVP, you can instead tap “Interested” which bookmarks the event on the “My Events” tab in the main events view. This allows you to create a list of events that you are considering attending.

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Watching Previously Recorded Events

All FitPros LIVE broadcasts are recorded and available for watching 30 days after the session date.

1. To watch a recording from the last 30 days, navigate to the Events tab and then tap “Past 30 Days” in the top row of filters.
2. Select the session you’re interested to view the event details, and then select “Watch Recording” to view it.

Using My Events

1. The “My Events” tab allows you to quickly see the events that you have attended in the past, have RSVP’d to and are upcoming, or events you are hosting. Note: only users with event creation permissions are able to create their own events.

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Creating Events

1. As an admin for your company, you have the ability to create new events directly within the app. Note: employee user accounts do not have this capability.
2. Add the details for your event and then click “Create Event”. This event will now be visible in the event feed of your entire organization.

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Challenges

Discovering Challenges

1. Tap “Challenges” from the main navigation at the bottom of the screen to see a list of available challenges within your organization.
2. The top of the screen will display challenges you’re participating in under “Your Active Challenges”.
3. Additional challenges may appear below under “Available Challenges”.
4. Past Challenges you have participated in will appear in the “Past Challenges” tab.

Participating in a Challenge

1. Tap on a challenge to view it’s details, which include a description of the challenge, active participants, and a leaderboard of progress for current participants.
2. Tap “Join Challenge” to enter a challenge.
3. Certain data types will be captured by your device automatically and added to your progress within the challenge. These include:
   1. Steps
   2. Miles

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About Automatic Activity Syncing

FitPros will automatically sync certain activity types to make participating in challenges easy. However there are some differences in how this works depending on the type of device and apps you’re using.

Minimum System Requirements

• iPhone 6S or above, running iOS 15.0 or above
• Most Android devices running operating system 8.0

Using iPhone or Android Without a Wearable

If you don’t have a wearable device such as an Apple Watch or Garmin, don’t worry, most activities are still tracked directly by your iPhone or Android smartphone.

Using iPhone or Android With a Wearable

Due to the wide range of wearable devices and the importance of security and privacy when sharing personal health data, there are some nuances in how wearables work with FitPros. The tables below indicates options for syncing activity data:

iPhone Ecosystem	Steps Data	Miles Data	Syncs with FitPros via Apple Health App	Syncs with FitPros via 3rd Party App	Manual Entry Into FitPros App	Recommended Health Data App
iPhone (without a wearable)	✓	✓	✓	na	✓	https://apps.apple.com/us/app/apple-health/id1242545199
Apple Watch	✓	✓	✓	na	✓	https://apps.apple.com/us/app/apple-health/id1242545199
Garmin Wearables	✓	✓	✓	na	✓	https://apps.apple.com/us/app/apple-health/id1242545199
Samsung Smart Watches	✓	✓	X	✓	✓	https://apps.apple.com/us/app/samsung-galaxy-watch-gear-s/id1117310635
FitBit Wearables	✓	✓	X	✓	✓	https://apps.apple.com/us/app/power-sync-for-fitbit/id1071544839

Android Ecosystem	Steps Data	Miles Data	Syncs Directly FitPros	Syncs with FitPros via 3rd Party App	Manual Entry Into FitPros App	Recommended Health Data App
Android (without a wearable)	✓	✓	✓	na	✓	**
Garmin Wearables	✓	✓	X	X	✓	**
Samsung Smart Watches	✓	✓	X	X	✓	**
FitBit Wearables	✓	✓	X	X	✓	**

** Google has recently transitioned their health data intermediary app from Google Fit which is now discontinued, to Health Connect which is currently in beta. When Google starts approving 3rd party developer access to Health Connect, we will be able to support any wearable device’s automated activity sharing that can share with Health Connect. Over time, we expect this to be the majority of the wearables market.

Make Sure Activity Sharing is Turned On

The first time you join a challenge FitPros will request access to share activity data that is already being collected by your smartphone.

You can verify that activity syncing is turned on:

1. Go to “My Profile” in the bottom navigation
2. Tap “Events & Workout Stats”
3. A “Challenge Workout Logs” screen will appear and you should see at least one entry being made every day
4. If this screen is blank, it means that your activity data isn’t automatically syncing. If you’d like to activate syncing, see below.

The first time you join a challenge FitPros will request access to share activity data that is already being collected by your smartphone.

You can verify that activity syncing is turned on:

1. Go to “My Profile” in the bottom navigation
2. Tap “Events & Workout Stats”
3. A “Challenge Workout Logs” screen will appear and you should see at least one entry being made every day
4. If this screen is blank, it means that your activity data isn’t automatically syncing. If you’d like to activate syncing, see below.

How to Enable Activity Sharing

If you have confirmed that your “Challenge Workout Logs” screen is blank (see above for step-by-step instructions), and you would like to begin syncing your activity data, follow these steps:

1. Join at least one challenge your company is currently running

   1. Note: If your company is not currently running any challenges there will be no activity data to sync. Wait until your company runs it’s first challenge and try syncing your activity again

2. Upon joining your first challenge, you should be prompted to allow activity data to be shared between FitPros and your smartphone. Make sure you allow sharing in order to activate automatic activity syncing

3. Wait 24 hours and then check your “Challenge Workout Logs” again. If the “Challenge Workout Logs” screen is still empty:

4. iPhone users:

   1. Open the Health app. (This is Apple’s built-in health data app)
   2. Tap “Browse” in the bottom navigation and enter “Steps” in the search bar at the top of the screen
   3. Scroll down to the bottom of the Steps activity tap “Data Sources & Access”
   4. “FitPros” should appear in the list of apps and services allowed to read data. Make sure FitPros is toggled to the on position

1. Android users:
   1. In some versions of Android you will be prompted to allow activity data to be shared with FitPros. In other versions, sharing my happen automatically without a prompt
   2. If you would like to verify if activity data is being shared with FitPros, you can follow these steps

1. If you want to allow access after you’ve previously selected “Don’t allow”, or if you want to verify the status of your activity permissions, you can enable access at any time with the following steps:
   1. Open Settings
   2. Navigate to Apps and find FitPros
   3. Tap “Permissions” and then “Physical activity”
   4. Change the selection to “Allow”
2. FitPros should now be receiving activity information. Wait at least 24 hours and then follow these steps to confirm that data is being shared.

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Manually Adding Activity to a Challenge

If you don’t have a wearable device or if you choose not to sync health data from your smartphone to the FitPros app, you can always make a manual entry of your activities which will be applied to your challenges.

1. To make a manual entry, tap “My Profile” in the bottom navigation bar.
2. Then tap “Events & Workout Stats”.
3. This page may be blank or you may see previous entries, as shown at right.
4. Tap the “+” icon in the bottom right which will bring up the manual entry page.
5. Enter the date the activity occurred.
6. Enter the relevant data you wish to add to a challenge (miles, steps, time, etc.).
7. Tap “Submit” to save the activity and automatically apply it to any relevant challenge in which you are participating.

Creating Challenges

1. Challenges are created in partnership with your FitPros Client Success team. Once you have decided on what challenge you would like to host, you can submit your challenge request here or contact your Client Success team.
2. See the Challenge Theme Library on the following page for inspiration.

<aside> 🏆 Types of challenges:

</aside>

• Steps
• Miles
• Event Checkins (checkins for any type of event)
• Checkin Categories (checkins for specific event types)
  • Fitness Checkins
  • Meditation Checkins
  • Team Building Checkins
  • Health Talk Checkins

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Recommended Launch Challenges

With the app all loaded and ready to go, time to set your first challenges to spark engagement, and set the tone for your team’s wellbeing journey. These challenges are meant to get your employees familiar with the app, how to engage with it, and ultimately getting them on their way to meet their personal goals.

#L1 | LIVE Stream Check-in Challenge

Win $50, and your first badge for tuning into the most LIVE wellbeing sessions. You have options to get your body moving, learn to cook a new healthy dish, or relax with a live guided meditation. Minimum of 6 LIVE stream check-ins required!

Metric: Check-in

Duration: 30 Days

Challenge: 6 Minimum Check-ins

Reward: Check-in Badge, $50 E-Gift Card

#L2 | Seasonal Steps Challenge

The weather is always changing, but that's no reason not to get those steps in. Don’t let the elements get in the way of your wellbeing goals. Bundle up, bust out your favorite SPF lotion, and get weather appropriate shoes on. It’s time to get out there. Get stepping!

Metric: Steps

Duration: 30 Days

Challenge: 300,000 Steps

Reward: Seasonal Step Badge

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Challenge Library

Challenges are flexible and can be almost anything you think will get your teams motivated. Here are a few ideas to help inspire your next company challenge. Please complete this form when you are ready to set up your next challenge!

<aside> 🥇 Submit a new challenge request!

</aside>

Step Challenges

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#S1 | SPRING INTO SHAPE

Didn’t start the year off quite right? Hey, there’s never a bad time to start. Join the Spring Into Shape Q3 Challenge. This challenge takes course of March, April, or May. Or select an entire quarter! Track weekly, and award prizes at certain milestones.

Metric: Steps

Duration: 30 Days

Challenge: 900,000 Steps

Reward: Digital Badge, $50 E-Gift Card

#S2 | THE ROCKY STEPS

Time to get that eye of the tiger! Avoid the elevators, and take the stairs. Or, if you have access to a local stadium, or just up and down your 3 story condo, get to stepping. Take a photo in the famous Rocky two hands up pose to seal the deal, and post on the social feed.

Metric: Steps

Duration: 45 Days

Challenge: 975,000 Steps

Reward: Digital Badge, $50 E-Gift Card

#S3 | STEP-UP YOUR LUNCH

It’s lunch time! Let’s put on our walking shoes and get those much needed steps in. Set up the challenge to walk everyday for lunch at the same time. Have employees engage and motivate each other in the event’s social feed. Free (healthy) lunch to the winner.

Metric: Steps

Duration: 30 Days

Challenge: 900,000 Steps

Reward: Digital Badge, Free lunch

Mile Challenges

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#M1 | TOUR DE ANYWHERE

Where are all the two wheel fanatics at? This challenges gets everyone rolling. Bring together all the cyclists on your team, and see who can go the distance in 30, 45, or 60 days. Have them post an image each time they complete a leg. Points for interesting places they might end up.

Metric: Miles

Duration: 60 Days

Challenge: 1,000 Miles

Reward: Digital Badge, $50 E-Gift Card

#M2 | RUN FORREST RUN

It’s liberating. It’s just you, a comfy pair of running shoes, and open space. Challenge the runners on your team to run, and keep running. Create milestone rewards at different mile markers. And have them post a mindful note about their progress.

Metric: Miles

Duration: 30 Days

Challenge: 200 Miles

Reward: Digital Badge, $50 E-Gift Card

#M3 | A WALK IN THE WOODS

Set out to your favorite nature path, forest, or mountain, and get hiking! This challenge is all about weekend excursions and encouraging folks to get back to nature. Capture great nature images and have teams share. Time to for a hike!

Metric: Miles

Duration: 60 Days

Challenge: 100 Miles

Reward: Digital Badge, $50 E-Gift Card

Check-in Challenges

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#C1 | Wellness Check-In Challenge (App Launch)

Join our Wellness Challenge! Dive into a journey of self-care and vitality with our new FitPros Platform. Attend 5+ invigorating wellbeing sessions designed to rejuvenate your mind and body. From yoga to nutrition workshops, discover tools for a healthier, happier you. Complete the challenge and earn your first badge, a symbol of your commitment to personal wellness. Embrace the opportunity to prioritize self-care, foster positive habits, and thrive in both work and life. Join us on this empowering quest for holistic wellbeing.

#C2 | YOGA STREAKING

For the yogis inside us all. This yoga check-in challenge keeps everyone focused on feeling good. The challenge is to check-in to as many Yoga sessions as possible. Award yogi prizes like water bottles, mats, or towels. Come to compete, leave that much stronger.

Metric: Check-in

Duration: 90 Days

Challenge: 12 Check-ins

Reward: Digital Badge, $50 E-Gift Card

#C3 | ULTIMATE WELLBEING WARRIOR

Wellbeing is all about being healthy in mind, body, and spirit. This Check-in challenge encourages employees to attend a diverse set of sessions, and really connect with themselves in different areas. Balance is key to being a Wellbeing Warrior.

Metric: Check-in

Duration: 30 Days

Challenge: 18 Check-ins

Reward: Digital Badge, $50 E-Gift Card

#C4 | FOCUS & BREATHE

Let’s focus our attention inward. Mindfulness and meditation has shown to positively affect our entire self. Check-in to Meditation sessions, and have employees journal in the event feed. Sharing is caring.

Metric: Check-in

Duration: 60 Days

Challenge: 6 Check-ins

Reward: Digital Badge, $50 E-Gift Card

Ultimate Badge Challenge

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If you’re looking for a way to drive long term engagement in challenges over the course of a quarter, half year, or even a full year, badge challenges are a great option.

How badge challenges work:

1. Every participant who meets a challenge goal will earn a badge specific to that challenge.
2. Create a series of regular challenges that run for several months, quarters, etc.
3. At the end of the designated time period, who ever has the most challenge badges is the winner (or select the top 5 as winners, etc.).
4. Please note that badge challenges wont appear in the list of active challenges in the app, it’s something that we announce to employees at the same time as the other challenges but it’s tracked by the FitPros team who can provide updates along the way and a final summery of the leaders at the end of the challenge period.

Challenge Bundles

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Browse a selection of challenges that go well together as a bundle to run during a single quarter, half or full year.

Challenge Bundles

Submit A New Challenge Request

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When you’re ready to kick off a new challenge, simply complete this request form and we’ll setup the challenge for you. Challenges typically take about 1 business day to setup.

<aside> 🥇 Submit a new challenge request!

</aside>

Challenge FAQ

1. How many steps should I set as the goal for a step challenge?
   1. We typically recommend 10,000 steps per day as a healthy, active level of steps. Anything beyond that

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Managing Your Personal Profile

1. Tap “My Profile” in the main navigation at the bottom of the screen to manage how your profile appears. This profile is publicly available any of your colleagues using the app.
2. You have the option of adding a profile image and background photo, which can be changed at any time.
3. You can also edit your job title and bio by tapping the gear icon at the upper right.

Activity Data

1. Your profile also displays how many challenges and events you have participated in.
2. Badges for any challenges you have won also appear here.
3. Tapping “Events & Workout Stats” allows you to view the raw workout data that your device is sharing with the app.

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Creating Your Company’s Brand Profile

Creating a brand profile for your company is optional, but highly recommended. It gives you the ability to make posts in the Feed as your company which everyone else can see. It can also be helpful to comment on employee posts as your brand, to help drive engagement.

Your company’s brand profile is a special account that should be shared among anyone who can act as an administrator for your wellness activities. You’ll want to specify a group email address and a password that you can share with this group, usually a few colleagues on the HR or Wellness team.

1. To create a brand profile, simply log out of your personal account by going to “My Profile” in the main navigation at the bottom. Tap the gear icon in the upper right hand corner and choose “Logout”.
2. Once at the signup screen, choose the button “No account? Register now” to create a new brand profile account.
3. For the name, it is recommended to use the whole company name, for example for “First name” enter “Acme” and for “Last name” use “Inc.” or “Benefits” to indicate this is profile is part of your benefits team.
4. Enter a group email address that your fellow benefits admin team members have access to so that brand posting responsibilities can be shared.
5. Complete the rest of the profile registration and then email your Client Success team the email address of the brand profile. This allows us to designate this account as the brand profile on the backend so that you can make public posts and announcements to everyone.
6. Keep in mind that when you want to post as yourself, you’ll want to logout of the app and sign in again using your personal email address and password.

Posting with your brand profile

1. If you’re currently logged in with your personal account, you’ll want to:
   1. Go to “My Profile” in the main navigation at the bottom. Tap the gear icon in the upper right hand corner and choose “Logout”.
   2. Log back in using your brand profile’s email and password
2. Once logged in as your brand profile, go to the Feed and tap the round “+” icon in the bottom right corner.
3. This will bring up a new post window where you can enter any text and images you’d like to post.

Tip: Posts made from your brand profile will be visible in everyone’s Feed. This is a great way to share important news and events that your organization should all be made aware of.

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Analytics

Analytics are available to workspace admins. To see analytics:

1. Tap “My Profile” in the bottom navigation
2. Tap “FitPros Live Analytics”. Note: If you do not see this link in your profile, it means that you are not currently a workspace admin. Please contact your benefits team to request admin access.

Analytics currently include:

1. Total user registrations
2. Monthly active users
3. Total event participants
   1. Participants by event name
4. Total Challenge participants
   1. Participants by challenge name

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Single Sign On (SSO)

Customers who wish to use SSO to authentic the FitPros app may do so if they are using Okta as their Identity and Access Management service.

<aside> 💻 You may need to engage your IT department to help with this process.

</aside>

Steps to configure SSO

1. Provide the following information to FitPros:

   1. Client ID
   2. Discovery URL

2. From your Okta admin:

   1. Navigate to Applications:

   

b. Choose “Create App Integration”:

c. Add the FitPros application:

1. Confirm that you have created the new application and FitPros will add your server record to enable SSO. Turn around time is usually 1-2 business days.

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Support Resources

Getting Help

Your FitPros Client Success team is here to help with anything you need. If you’re having trouble administering the app or have questions about how best to use it, please reach out to your FitPros account team.

If you or any of your employees are having technical issue with the app, please feel free to reach us at:

<aside> ☎️ techsupport@fitpros.com

</aside>